Design & create curriculum for team onboarding, new product launches, policy updates and new/updated tools.Create content in line with TaskRabbit brand, tone, and voice guidelines and adapt current catalog to meet shifting needs of product and audiences.Stay informed of all site and policy changes as they occur and be able to articulate them accurately.
#TASKR ABIIT CAREERS OFFLINE#
Understand the entire online and offline TaskRabbit experience.Join us in creating a better everyday life for everyday people. In addition to the main responsibilities, you may at times have the opportunity to assist with remote classroom trainings with our training team and engage with teammates through facilitation of content and training materials. You will use analytics to identify information gaps in our knowledge bases and create clear metrics to measure the health of the site and usefulness of the support content. Your writing should be empathetic, clear, digestible, and easily consumed by a global audience.Īs we continue to expand globally, you will also facilitate the content translation process of Support Center articles and training material-working with third-party vendors and internal localization managers to launch new countries and keep the content up to date across countries as new features are released. You will be responsible for staying up to date on product or policy changes and translating those into Support Center articles to be published on .co and training material for our Customer Support Agents. This is a cross-functional position within the company that acts as the “glue” to encourage communication sharing between product, marketing, community, trust and safety, and customer service. Will design and develop content and training materials to develop exceptional operational experiences for our teammates and customers.Īs the Training Content Specialist in the Business Operation organization, you will create and manage knowledge base articles and other support-related content that help communicate policy, process, and product features to our Clients, Taskers, and internal Customer Support Agents. Under the supervision of the Training and Development Manager, the Training Content Specialist DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020.DataBird journal’s “Best Places” Best Companies for Diversity, #1 20.Including Over Best Companies SF, Best Mid-Sized Companies, Austin
#TASKR ABIIT CAREERS SOFTWARE#
TaskRabbit offers benefits and perks to eligible employees and has offered hybrid to 100% remote, flexible schedule, part-time, and freelance flexibility with jobs in communications, entertainment & media, marketing, project management, software development, and other fields.Ī division of IKEA, TaskRabbit was founded in 2008 to help people be more productive by taking care of their important but time-consuming everyday work. An advocate of diversity and inclusion, leadership also prides itself in creating a safe and welcoming space for talented people from all walks of life. The company fosters a collaborative, tight-knit, pragmatic, and fun startup culture around the following values: care deeply, level up, be a better neighbor, and lead the future together. An award-winning employer, TaskRabbit has needed entrepreneurially-minded and data-driven individuals who look for deeper meaning in their work to join the team.
The company is on a mission to make everyday life easier for everyday people while providing job opportunities for millions of hardworking individuals worldwide. TaskRabbit is a marketplace platform that connects people with skilled “Taskers” to handle everyday jobs and errands.
Researched & Written by Emily March on the FlexJobs Team
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